NRF (National Retail Federation) Foundation

National Retail Federation – National Professional Certification in Customer Service and Sales

RISE Up Business of Retail - Operations and Profit

The NRF Foundation's RISE Up advanced course, Business of Retail - Operations and Profit, is perfect for students who are interested in advancing a career or need to better understand how a business is run. Students will understand merchandising, marketing, store operations, loss prevention and workplace safety. They will master math concepts, including determining pricing strategies and calculating profit and discounts. They will also learn best practice for how to plan for a career and get ...

RISE Up Customer Service and Sales

The NRF Foundation's RISE Up intermediate course, Customer Service and Sales, is perfect for students who are interested in or currently working in a customer facing role, whether in retail or another industry. Students will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. They'll also gain crucial workplace skills that include problem-solving, working in ...

RISE Up Retail Industry Fundamentals

The NRF Foundation's RISE Up introductory course, Retail Industry Fundamentals, is perfect for students who are developing workplace readiness skills and looking for a first job. Students develop basic customer service and math skills to conduct sales transactions. They will build an understanding of the retail industry, its impact on the economy and the diverse jobs available. They will learn best practices for interviewing and exploring career paths. Upon completion, learners will be able t...